Fault Description: Upon powering on the device, the hard drive emitted a sizzling sound, and the system failed to recognize the drive. This type of noise typically indicates internal mechanical or electrical failure, which can lead to data loss if not addressed quickly.

Data Recovery Process: After initial diagnostics, our data recovery engineer from Darth Data determined that the hard drive's motor was likely damaged. The drive was then carefully opened in a 100-level cleanroom environment by a certified professional. During inspection, it was confirmed that the motor had indeed failed. The engineer replaced the motor along with the circuit board and read/write heads as part of the standard recovery procedure. However, after reassembling the drive and testing it on our data recovery equipment, a knocking sound was detected again. This suggested that the read head might have been damaged due to the earlier failure. A compatible head from a similar model was installed, and the drive was tested once more. This time, the hard drive was recognized by the system, and the drive began to spin up properly. After several hours of continuous operation and data extraction, all the files were successfully retrieved without any corruption. The entire process required precision, patience, and specialized tools to ensure the highest chance of recovery.

Data Recovery Results: 100% of the data was successfully recovered, including all files, folders, and system structures.

Advice to Customers: If your hard drive is showing signs of failure—such as unusual noises, failure to be recognized, or sudden shutdowns—do not attempt to power it on or use it further. These actions can cause additional damage, making recovery more difficult or even impossible. Instead, seek help from a professional data recovery service as soon as possible. Early intervention significantly increases the chances of retrieving your valuable data safely and efficiently.

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